Company information

Service

PatientMail — patient communication and scheduling software for dental practices: appointment reminders, recall invitations, booking links and deposit collection, sent on a practice's behalf.

Operated by

Kari Labs Ltd, a private company limited by shares

Registered in

England and Wales, company number 17441859 (Companies House)

Registered office

105–111 High Street, Houghton Regis, Dunstable, Bedfordshire LU5 5BJ

Email

privacy@patientmail.co.uk

Telephone

Not yet published — we answer by email, normally within two working days.

VAT

Kari Labs is not VAT registered, so no VAT is charged on PatientMail and no VAT number applies. Prices shown on booking pages are the practice's own and include any VAT that applies; dental treatment is normally exempt.

Data protection

Our privacy notice, the data processing agreement every practice accepts, and our sub-processors.

Messages you receive through PatientMail are sent by your dental practice. The practice is the business you have a relationship with: it decides what is sent, it holds your record, and any appointment you book is a contract with the practice, not with us. Questions about an appointment, a payment or a message should go to the practice first — its name and number are in every message and on every booking page.

Our terms of service are being finalised with counsel; until they are published, the data processing agreement you accepted at Settings governs our relationship, and English law and the courts of England and Wales apply to it. There are no professional-body rules that apply to Kari Labs Ltd itself; the General Dental Council regulates the registrants who send the messages, not the software.

Write to privacy@patientmail.co.uk. We acknowledge every complaint within 30 days and reply as soon as we can, and we will make our best efforts to find a satisfactory solution. A patient's complaint about how their information was handled should go to their practice first, which is the controller of that information; the privacy notice explains the route, including to the Information Commissioner.

Security reports go to the address in /.well-known/security.txt. Please do not test against real patients.